Troubleshooting
Error codes, heater resets and fixes you can do yourself.
Blanking Error
The Blanking Error", occurs when the filter pump is faulty. This will cause your display screen to momentarily "blank out" if the filter, heater, ozone or UVC button
Bubbler Times Out
The bubble function on all of our Portable Spas models will time out for 10 minutes after 20 minutes of continuous use. The bubbler function will be inoperative unt
Camaro Cover Lid Will Not Zip
If your Camaro cover top lid is no longer zipping properly, it likely needs a replacement zipper head. Please contact us to get a replacement zipper head sent to yo
E1 and F1 Errors
THE YELLOW CORD RESET WILL NOT RESOLVE AN ERROR CODE. IT WILL ONLY CORRECT A UNIT THAT IS NOT HEATING Hello. We are terribly sorry you are experiencing a flow error
Fencing Requirements
Understanding the Requirement New Zealand legislation requires any body of water with sides less than 76cm from the ground to be surrounded by a 1.2-metre fence. For
Filter Cleaning And Replacement
Filters should be cleaned at least once per week, but as a rule wash them thoroughly with a garden hose anytime filters start to look brown in colour like in this vi
Limescale Prevention and Treatment Guide
What Causes Limescale? Limescale develops when the pH of the water is left consistently higher than the pH OK Range of the test strips. The high pH causes any calciu
Unit is Running But Not Heating
THE YELLOW CORD RESET WILL NOT RESOLVE AN ERROR CODE. IT WILL ONLY CORRECT A UNIT THAT IS NOT HEATING Hello. We are terribly sorry you are experiencing a heating is
Spa is Deflating
If your new spa won't stay inflated, please check the following: For Mono, Naval and Duet spas, check that the yellow spring valve is in the out position as shown b
Spa has a leak or puncture
If you have an older spa that has developed a leak from an unknown source outside of the warranty period, please follow instructions as shown in the following video.
M-Spa App Says Flow Is Weak
If you receive a message on your M-Spa wifi app saying that you have weak flow, THIS IS NOT A PROBLEM WITH YOUR HEATING/FILTERING SYSTEM. It is a reminder to clea
Heat Light Turns Red
The heat light turning red is normal during heating operation on smart control models. This normally occurs 10-15 seconds after engaging the heater. You should notic
Why Is My Control Unit Displaying Three Dashes or Beeping?
Unfortunately if you are experiencing this fault the main power board has failed and needs replacing. We tend to see this issue occur after power cuts, particularly
Service Centre: Control Unit Storage and Disposal Policy
If you need to send your control unit to Portable Spas New Zealand for repair! Here's how the process works: Prepare Your Control Unit: Ensure you only send the con
Air Bubble in the Base of My Spa Pool
If you notice an air bubble trapped under the bottom lining of your spa pool, don't be alarmed — this is an infrequent issue and is easily resolved at home without a
Why Is My Filter Icon Flashing?
A flashing filter icon means it's time to clean or replace your filter cartridge. What Triggers the Filter Icon to Flash? The filter icon works on a simple timer — i